Last updated: 2025
At tvnado.tv, we aim to provide high-quality IPTV services, fast delivery, and reliable customer support. Because our products are digital and activated instantly, our Refund Policy follows strict guidelines to ensure fairness, transparency, and protection for both the customer and the service provider.
By purchasing any product or service from tvnado.tv, you agree to the terms outlined in this Refund Policy.
1. General Refund Rules
All IPTV subscriptions, activation codes, and digital services sold on tvnado.tv are non-refundable, non-returnable, and non-exchangeable once delivered or activated.
Refunds are only considered in specific cases listed below.
If none of these conditions apply, no refund will be issued.
2. Eligible Refund Cases
A refund may be approved only if one of the following situations occurs:
2.1. Non-Delivery of Service
A refund is possible if:
- You made a payment successfully but did not receive your activation code or subscription details,
- AND you contacted support within 24 to 48 hours without receiving your service.
If delivery was delayed because of incorrect information provided by you (wrong email, wrong WhatsApp number), the refund does not apply.
2.2. Service Cannot Be Activated
If the service cannot be activated due to a technical issue from our side or from the IPTV provider (not related to your device or your internet), a refund may be possible, provided that:
- You contacted our support team,
- You followed all troubleshooting steps,
- And the issue could not be resolved after verification.
Proof such as screenshots or error messages may be required.
2.3. Duplicate Payment
If you accidentally made two identical payments for the same subscription, you may receive a refund for the second payment, provided that:
- The second activation was not delivered,
- You inform us immediately after noticing the duplicate charge.
3. Non-Eligible Refund Cases
Refund requests will be refused if the issue is caused by the customer or external factors unrelated to tvnado.tv.
3.1. Device or App Incompatibility
No refund is provided if:
- Your device does not support IPTV apps,
- Or the app you chose to use is unstable, crashes, or stops working,
- Or you refused to try the alternative apps we suggested.
3.2. Internet Connection Problems
We do not refund purchases if the service works on our side but your connection is:
- Slow
- Unstable
- Blocked by your ISP
- Using Wi-Fi with weak signal
- Using VPN or proxy causing interruptions
IPTV requires stable internet. Problems caused by your provider are not our responsibility.
3.3. Service Abuse or Misuse
Refunds are not issued if:
- You shared your subscription with multiple users,
- You tried to modify the playlist or hack the service,
- You violated the Terms of Use.
3.4. Channel List or VOD Changes
The IPTV provider may add or remove channels, movies, or series at any time.
This is outside our control.
Refunds are not provided for:
- Missing channels
- Removed VOD content
- Temporary outages
3.5. Customer Changed Their Mind
We do not refund because:
- You no longer want the service
- You purchased accidentally
- You want a different subscription
Once delivered, the service is considered consumed.
4. Refund Request Procedure
To request a refund, you must follow these steps:
- Contact us through our official support channels:
- Email:support@tvnado.tv
- Provide your:
- Full name
- Order number
- Payment method
- Date of purchase
- Description of the issue
- Screenshots or proof (if needed)
- Our team will investigate your request.
- You will receive a response within 24–72 hours.
Submitting a request does not guarantee approval.
5. Refund Method
If a refund is approved:
- It will be issued through the same payment method used for the purchase.
- Refund processing time depends on your bank or payment provider (usually 1–3 business days).
- For crypto or instant transfers, refund will follow the methods we specify during the process.
6. Chargebacks & Fraud Protection
Unauthorized chargebacks without contacting support first are considered fraudulent activity.
If you open a chargeback claiming “service not delivered” while the service was delivered, we reserve the right to:
- Suspend your access,
- Block your account permanently,
- Provide proof of delivery to the payment processor,
- Take legal action if necessary.
We always encourage customers to contact us first; we are here to help.
7. Modifications to the Refund Policy
tvnado.tv reserves the right to update or modify this Refund Policy at any time without prior notice.
Changes become effective immediately after being posted on this page.
Your continued use of our services means you accept the updated policy.
8. Contact Information
If you have any questions about this Refund Policy or want to submit a request, please reach us at:
Email: support@tvnado.tv
Website: tvnado.tv